Shipping policy

Shipping Information:

 

Items are ship via United States Package Service (USPS). You will automatically be provided a tracking number when your item(s) are shipped. We are not responsible for lost/stolen/damaged packages. Priority and UPS are available at an additional cost.

 

Turnaround time from you placing your order to receiving your order will be up to 3-21 business days (excluding weekends and holidays). We strive to have them out faster. This is just an estimate. During holiday rush times this is subject to change. Special orders or items may take longer due to holidays, bad weather, and other circumstances. You will receive another notification when your order is ready for pick-up, delivery, or shipped. When posted items are ready available, turnaround time may be faster. Please remember these items are handmade and do require a little time to create.

 

Items are ship via United States Package Service (USPS). Priority and UPS are available at an additional cost. Shipping charges for your order will be calculated and displayed at checkout. In-transit starts when your order has been shipped. You will automatically be provided a tracking number when your item(s) are shipped. Please allow 48 hours for the tracking information to become available. WillAHand Creations will not be responsible for lost, damaged, or stolen items. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@willahand.com with your name and order number, and we will look into it for you.  

WillAHand Creations is not responsible for customs fees, import duties, taxes, and any other charges.

Delivery Options:

Other items​ on the site: We deliver within a 15-mile radius of business zip code and charge from $0 to $30 for local delivery. Deliveries and pick-ups are available from typically between 8:00 am to 6:00 pm 7 days a week unless other arrangement are made in writing.​

Stuffed Balloons and some baskets: Please note that balloons are currently not available for shipping. Can only be picked up or delivered in the Hampton Roads Area of Virginia within 15-radius of business zip code. Depending on location delivery fees can range from $0 to $30.

**Shipping Policy for Digital Products**

Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.

**1. Delivery Method:**

As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.

**2. Delivery Timeframe:**

Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.

**3. Accessing Your Digital Purchase:**

After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.

**4. Technical Support:**

If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.

**5. Refund Policy:**

Please refer to our Refund Policy section for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis in accordance with our Refund Policy guidelines.

**6. Contact Us:**

If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at willahandcreations@gmail.com. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.

Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.